New landline set up

I am inquiring on behalf is my mother Dianne Nyman who supposedly had telephone line activated last week at Suite Living IGH, but we have not been able to get a dial tone. She has not been able to call family for a week, and we really need this line as soon as possible. She fell last night and was not able to call us and is currently in the hospital. This is an urgent matter! Please call me at (952) 381-2746 ASAP.